Overview
We put a lot of love into every arrangement, and we hope you love it too! Because flowers are fresh, perishable, and custom-made, all sales are final.
🌼 All Sales Are Final
Due to the nature of fresh flowers and plants, we do not offer refunds or returns on any purchases once an order has been accepted or delivered.
🌷 Custom & Perishable Items
Every arrangement is designed specifically for you. Once flowers leave our shop, we can’t resell or reuse them—this is standard practice across most retail flower shops.
💐 Our Quality Promise
While refunds are not offered, your satisfaction matters to us. If there is an issue with your order (for example, damaged flowers or an incorrect item), please contact us within 24 hours of delivery with a photo. We’ll do our best to make it right, which may include:
- A replacement (at our discretion)
- A store credit (when appropriate)
🚚 Delivery Details
Please ensure delivery information is accurate. We cannot be responsible for:
- Incorrect addresses
- Missed deliveries
- Flowers left in safe locations per recipient instructions
🌿 Seasonal Substitutions
Occasionally, specific flowers may be unavailable. In these cases, we may substitute with blooms of equal or greater value, maintaining the style and color palette of your arrangement.
❤️ Thank You
Thank you for supporting your local flower shop! Your understanding allows us to continue providing fresh, beautiful designs every day.
If you have any questions, we’re always happy to help—just reach out! mydivineflowers@gmail.com, or (619) 607-6969.